Service Agreement / Terms of Service

Effective Date: [Insert Date]

This Service Agreement outlines the terms under which SalamOffice provides document preparation and administrative services. By using our services, you agree to the following:

1. Scope of Services

SalamOffice provides non-legal support services, including:

  • Document preparation and form completion
  • Application assistance for government, business, and personal services
  • Translation and administrative support
  • Guidance on required documents and processes

Our role is limited to assisting with the preparation, organization, and submission of documents based on the information you provide.

2. What We Are NOT Responsible For

SalamOffice does not:

  • Provide legal advice or legal representation
  • Guarantee approval of any application or request
  • Make decisions on behalf of government agencies or courts
  • Verify the truthfulness of client-provided information
  • Control processing times or outcomes

All final decisions are made by third-party authorities.

3. Client Responsibilities

By using our services, you agree to:

  • Provide accurate, complete, and truthful information
  • Submit all required documents in a timely manner
  • Review all completed forms before submission
  • Approve final documents prior to filing
  • Follow any instructions provided for your application

You are solely responsible for the accuracy of all submitted information.

4. Document Review & Approval

Before submission:

  • You will have the opportunity to review your documents
  • You must confirm that all information is correct

Once approved, SalamOffice is not responsible for errors that were not identified during review.

5. Service Process

Our service process typically includes:

  1. Information collection
  2. Document preparation
  3. Client review and approval
  4. Submission (if applicable)

Timelines may vary depending on service type and client responsiveness.

6. Communication

SalamOffice will communicate with you through:

  • Phone
  • Email
  • In-person or online consultations

You are responsible for responding promptly to requests for information or clarification.

7. Fees & Payments

  • Service fees must be paid as agreed
  • Some services may require upfront payment
  • Government and third-party fees are separate

All payments are subject to our Refund Policy.

8. Confidentiality

We take reasonable steps to protect your information and documents. However, you acknowledge that no system is completely secure.

9. Service Limitations

SalamOffice may decline or discontinue services if:

  • Required information is not provided
  • False or misleading information is detected
  • The request falls outside our scope of services

10. Limitation of Liability

SalamOffice is not liable for:

  • Application denials
  • Processing delays
  • Errors resulting from client-provided information
  • Decisions made by third parties

Our liability is limited to the amount paid for the service.

11. Agreement Acceptance

By using SalamOffice services, you confirm that:

  • You understand the nature of our services
  • You accept full responsibility for your applications
  • You agree to these terms

12. Contact Information

For questions regarding this agreement, contact:

SalamOffice
📞 +1 (313) 213-8044
📧 info@salamoffice.co